We cannot process wage advances for customers
that do not have a valid Drivers License or Passport.
We do not accept Birth Certificates as a valid form
of ID.
I am self employed
We cannot process wage advances for
contractors or applicants that are self employed.
This is a wage advance therefore you need to have
full time, regular income or benefit income direct deposited into your
bank account.
My employer pays
me by cash
Your wages need to be direct credited
into your bank account. We cannot approve you for
a wage advance if your employer pays by cheque or
cash.
I want to settle
my account in full before it is due
Excellent! We encourage this. Call
our customer service centre on 07 577 0136 for a
final settlement amount. The good thing is that
we rebate interest on a pro-rata basis. What does
this mean? It means you only pay interest for the
exact number of days you have had the cash. NO PENALTIES
for early payment.
Can I change my direct
debit date?
We are here to help;
call 07 577 0136 and talk to our customer service
team they will assist you if you need one or two
extra days. We can process extensions and amend
direct debit dates up until 3pm of the day the direct
debit is due. MAKE SURE YOU CALL TO AVOID FEES.
I have been made redundant
– help!
PayProtect will waive your
interest from the day you are made redundant until
the day you are re-employed (up to 90 days). We
only ask that you reduce the principal at a minimum
of $20 per week during the PayProtect period.
This information is based on typical circumstances and is subject to change. If you have any further questions, or are unsure about anything, please email our customer service team.
