At Cantwait.com, offering the best customer support is a priority, and that’s the reason why we have chosen to offer standard support via email. We don’t offer phone support because we believe email enquires are a more efficient and effective method of providing assistance.
We prefer to keep our support online for a few reasons:
- We can track all support requests
- We can route complex questions to the appropriate staff member.
- We can investigate complex questions without putting you on hold.
- We can instantly view your account activity & other information so we can troubleshoot effectively.
- It’s faster. we can quickly get on top of your questions without putting you on hold.
- Online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We’ll always have access to previous emails so you wont have to repeat questions.
We understand that email is not some peoples preferred way of receiving support however most queries can be solved through out FAQ’s page which provide answers to most common questions about using Cantwait.com’s loan facility. We also have a word search facility on our home page to help.