WHAT HAPPENS IF I CAN’T MEET MY PAYMENTS?

If you know you won’t be able to make any of your payment obligations on the due date you need to notify us 2 days before the repayment is due. We will (at our discretion) arrange to defer your repayment or work out an alternative repayment schedule for you. There is no cost for this service.

If you don’t notify us and your repayment is reversed, for any reason, by your bank, we will send you an automated email advising you that you need to make a manual payment within 48 hours.

If you fail to make contact with us or do not make a manual payment within 48 hours we will attempt to contact you by phone.

If we are unable to establish communication with you we will contact your employer and activate the wage deduction authority we hold on file for you.

If, for any reason, the wage deduction authority cannot be activated and you have not contacted our offices we will refer your account to our Collection Agency. This will negatively impact on your credit score and may affect your ability to obtain future finance in New Zealand.

DEFAULT FEES & COSTS (APPLIED AT OUR DISCRETION)

Missed payment:$25.00
Cancelled direct debit fee:$50.00
Default interest rate:100.00% p.a. above the APR calculated and debited daily. This is charged on the amount in arrears from the time you fail to make payment due until the arrears are paid.
Collection cost:25% of unpaid balance at date of default
Legal fees:Any & all legal fees associated with debt recovery

COMPLAINTS:

If you have any concerns or are dissatisfied with the services Cantwait has provided, please let us know by emailing manager@cantwait.co.nz

Our internal complaints procedure team will be more than happy to discuss, explain and hopefully resolve any problems you may have as soon as possible.

If you are not satisfied by our response to your complaint, you can request the involvement of an External Dispute Resolution Scheme for an independent and objective review of the circumstances.

Cantwait.com Ltd is a participant in Financial Services Complaints Limited (FSCL) which is an independent dispute resolution scheme approved by the Ministry of Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008.

FSCL Contact Information:

Email: info@fscl.org.nz
Phone: 0800 347257.
Post: Financial Services Complaints Ltd, PO Box 5967 Lambton Quay Wellington 6145

Full details of how to access the FSCL scheme can be obtained on their website www.fscl.org.nz. The FSCL services are free to consumers.

Please note you must contact FSCL within 2 months of the date of this letter/email or FSCL will not be able to deal with your complaint.

RESPONSIBLE LENDING:

When you apply for a Cantwait cash loan we need to make sure that you don’t get a loan you can’t afford to repay so we will need to ask you some questions about your employment, we will also ask to see recent bank statements which help give us a clearer picture of your financial obligations plus do a credit check if you’re a new customer.

We will not phone your employer unless your loan goes into default and we need to activate the wage deduction authority we hold in your file.

We will email you a Disclosure Statement once your loan is “active” which will give you all the information you need about interest rate, repayment amounts & dates and information about your right to cancel the loan.

Cantwait.com Ltd loan costs are 10% – 40% lower than that of most other N.Z. online payday advance companies.