If you have any concerns or are dissatisfied with the services CWL has provided, please let us know by emailing

Our internal complaints procedure team will be more than happy to discuss, explain and hopefully resolve any problems you may have as soon as possible.

If you are not satisfied by our response to your complaint, you can request the involvement of an External Dispute Resolution Scheme for an independent and objective review of the circumstances.

CWL is a participant in Financial Services Complaints Limited (FSCL) which is an independent dispute resolution scheme approved by the Ministry of Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008.


Full details of how to access the FSCL scheme can be obtained on their website FSCL services are free to consumers. Ltd is a New Zealand Registered Financial Service Provider – FSP1965


Phone: 0800 347257.

Post: Financial Services Complaints Ltd, PO Box 5967 Lambton Quay Wellington