This page contains a standard version of our loan particulars and conditions which you will be required to accept before proceeding with a loan advance from

Borrowers will be sent a final loan agreement via email containing an accurate repayment schedule after approval of their loan request has been granted by CWL.


The Credit Contract and Consumer Finance Act 2003 gives you the right to cancel this Loan Agreement within 7 working days after the terms and conditions have been disclosed to you.

If you wish to cancel your request must be by email to CWL will only charge you interest for the number of days that you have had the use of our money plus any setup or schedule change fees that may be applicable.



By submitting an online application at our website you understand and agree that CWL may contact you, from time to time, at your email address, phone number or by any other electronic means to help administer and manage your loan with CWL and to offer you any new services or products we feel may interest you.

If you do not want to be contacted by CWL with information regarding new products and services, please request this by sending an email to

If, after submitting your loan application you decide that you do not want to proceed with the loan application you can email and request that any information held on the CWL database about you be deleted.

CWL collects information that you have provided to us when you complete and submit our online application process. This information may include your full name, date of birth, address, employment information, telephone numbers, email address, bank account details and transaction history, Driver’s Licence, and/or 18+ card and/or passport information. If CWL performs a credit check on you that information will also be retained.

CWL uses the information provided by you to: Process your loan application, understand your financial needs, assess your current and ongoing creditworthiness, administer your loan contract, comply with CWL’s legislative obligations, including but not limited to anti-money laundering legislation, and enforce its legal rights if necessary.

CWL may share information held about you with government or regulatory authorities, law enforcement agencies, debt collection agencies, and credit reporting bureaus, third parties whom it authorizes to carry out any activity connected with your loan application (including but not limited to Credit Sense Australia) and any person or Company who may purchase CWL’s database as an asset of CWL.

CWL takes all reasonable steps to ensure that the personal information we collect, use, or disclose is accurate, up-to-date, and stored in a secure environment protected from unauthorized access or disclosure.

The website and online application process are hosted on a secure server.

CWL uses a secure third-party application provided by Jotform Inc. to create and host our online forms. The information entered in these forms is stored securely on the Jotform Server accessible only by CWL staff. More information about Jotform’s privacy policy can be found at:

CWL keeps reasonably necessary records to enable a reconstruction of any given loan when requested to do so.

You can access or amend information held about you by CWL by emailing



Interest charges are calculated by multiplying the unpaid principal at the end of the day by a daily interest rate. The daily interest rate is calculated by dividing the annual interest rate by 365.



The annual interest rate is as per the per annum interest rate within the CREDIT DETAILS section above.

Interest is charged daily as per the daily interest rate within the CREDIT DETAILS section above on the unpaid principal amount.

Interest is not compounding.

This interest rate will remain the same for the term (life) of this loan.

Each loan repayment you make will repay part of the principal loan amount plus interest and any fees incurred.

The unpaid loan balance will get lower as you make repayments, providing you stick to the repayment schedule specified within this loan agreement until your loan is repaid in full.

Interest charges are applied to your loan with CWL on the scheduled repayment days.




Establishment Fee:

Amount Charged: As per the “Credit Details” Section above.

Charge Condition: Applied to all loans. Added to the borrow amount becomes the unpaid initial loan balance. Interest will be charged on the unpaid balance at the standard interest rate stated within the “credit details” section of this loan agreement. This fee covers the costs associated with the application for credit, processing & considering the application, documenting the loan contract, and advancing the loan. It also includes any third-party costs incurred by CWL in creating your loan.


Schedule Change Fee:

Amount Charged: $12.00

Charge Condition: Charged immediately when a loan repayment schedule needs to be adjusted due to any of the following situations:

A loan repayment defaults.
A schedule change request is received.
When an unexpected manual repayment is received by CWL.
This fee covers the cost of CWL staff administering your inquiry,

re-calculating your loan repayment schedule, updating your CWL client record, and notifying you, by email, phone, or SMS message of this change.


Repayment Processing & Loan Administration

Amount Charged: $5.00 – Per Repayment

Charge Condition: This fee is applied at each loan repayment date.

Breakdown: $3.00 – Covers CWL staff costs plus the associated third-party costs of actioning a scheduled direct debit through our third-party direct debit initiator Flo2Cash or processing a loan payment made manually.

$2.00 – Covers the cost of staff administering your loan on the CWL loan management system.


Express Processing Fee. (Optional)

Amount Charged: $25.00

Charge Condition: Charged when selected during the online application process.



The borrower’s bank account must be an open and active New Zealand bank account in respect of which you have full operating authority and into which your wages or salary are paid.

Only one bank account per borrower will be stored within CWL’s system at any one time.

New loans will be transferred into the borrower’s recorded bank account unless otherwise authorized by CWL management.

Loan repayment direct debit repayments will be taken from the borrower’s bank account stored within CWL records unless otherwise authorized by CWL management.

Changes to a borrower’s recorded bank account are invalid unless authorized by CWL management.

When changing a borrower’s bank account, CWL will require proof of ownership of the new account and will require the borrower to fill in, sign, and return a new direct debit authority form.



You confirm that on the day of electronically accepting this Loan Agreement you remain employed as stated on the application form.

You agree to notify CWL immediately if you change employment, are made redundant, or enter into an insolvency arrangement.

You confirm that you have provided to CWL all the facts and circumstances that might affect CWL’s decision to lend to you.



You confirm that, to your knowledge, neither yourself nor any family member or known associate has held a prominent public position either in New Zealand or overseas within the last 2 years.



On normal business days, CWL runs payment batches at 4 pm. If your loan acceptance response has been received it will be transferred in the next payment batch.

If you have requested the express payment option CWL staff will transfer your loan into your bank account as soon as possible after your loan acceptance response has been received.

On Weekends and Statutory Holidays CWL will transfer loans into the borrower’s bank account on the next scheduled payment batch. If the express payment option is requested, CWL will transfer the funds into the borrower’s bank account as soon as possible after the loan acceptance response has been received.

CWL accepts no responsibility, or liability, for any delay in loan payment to you resulting from matters outside our control. These may include but are not restricted to, your bank’s payment processing systems or malfunctions.



Allocation of your repayment amounts will be prioritized towards the incurred interest and remaining principal.

The borrower’s repayment amounts will be calculated in such a way that the final repayment of the schedule will settle all owing balances of the loan.



CWL will direct debit loan repayments from your nominated bank account on the dates outlined in the Repayment Schedule above or dates included in subsequent adjustment repayment arrangements you may receive.

CWL will email a copy of any adjusted repayment schedule to your recorded email address.

CWL will send you an emailed reminder of repayment before it’s due.

CWL will credit the repayments you make to your loan as soon as possible.

Given the term of the loan is for less than six months CWL has no obligation to provide continuing disclosure but will do so in the unlikely event the loan term extends to that period.



Early Repayment may incur a schedule change fee.

Early repayment can be requested by the borrower by emailing or by calling 07 577 0136.

CWL will calculate and provide the amount required to settle the loan for the requested date of settlement.

Provided Settlement amounts will include all incurred interest up to and including the date of settlement and all previously incurred unpaid fee amounts.



Schedule adjustment requests must be received at least 24 hours before the date of your next direct debit.

Requesting an adjustment to your repayment schedule including a postponement request, date change, or lowering the repayment amount request will incur a $10 schedule change fee.

The Fee of $10 will be applied to your remaining loan repayments and this fee will be spread out over any remaining loan repayments (except in the case where an adjustment request is received as part of a hardship application).



CWL will always align your loan repayment dates with the dates your salary or benefit is paid into your nominated bank account.

By signing this loan agreement, you are authorizing CWL the right to adjust your loan repayment dates if CWL becomes aware that the payment dates you have provided differ from the date your wages or benefits are actually paid into your nominated bank account.

You will be notified of any changes to the loan repayment dates within 5 days of the changes taking effect.


If extra repayments are made towards your loan outside of your current repayment schedule, except in the case of full repayment, CWL reserves the right to apply a $10 schedule change fee. You will be advised, by email, of the adjusted loan repayment schedule.



If an overpayment occurs, CWL will give the borrower the option for the funds to be refunded to the bank account on file within their CWL account or have the overpayment credited to any currently active loans the borrower may have.



If your direct debit authority is canceled, CWL may request that your repayment schedule be met by you making repayments manually via Internet banking or directly through a bank branch.

CWL will advise the borrower if manual repayments are needed to meet your loan repayment obligations.

Automatic reminders will be sent to the borrower before the date of the scheduled manual repayment.

A scheduled manual repayment will be in default if contact requesting a schedule alteration is not received before the due date.

A scheduled manual repayment will be in default if the full repayment is not received within two business days of the date due.



If your regular payday falls on a stat day, weekend, or public holiday, your repayment will be debited on the next business day following the affected date.





Your loan repayment is processed and the repayment reverses.

Your direct debit authority is canceled by yourself or by your bank without our knowledge and/or consent.

Your nominated bank account is closed before full repayment of your loan is received.

You knowingly provide false or misleading information to at any time.

You leave the country or your place of employment without making arrangements for your payment obligations to be met.

You apply for bankruptcy or become insolvent.

You breach any other term of this Agreement.



We strongly urge all our borrowers to keep in contact with CWL. If you have repayment issues, we will endeavor to work out a mutually suitable repayment solution plan. Refer also to our section on unforeseen hardship below.

Referral to a collection agency may not only affect your ability to borrow money in the future but it may substantially increase the total amount you need to repay.

If you know you won’t be able to meet this obligation, you need to contact CWL as soon as possible before the due date of the direct debit. We can then work with you to bring the loan repayments back on schedule.



CWL does not charge default fees however a schedule change fee may be incurred because of a defaulted repayment if the borrower’s repayment schedule needs to be recalculated.



You will be in default and be notified by email that your repayment has been reversed. Our bank details will also be sent to you so that you can make a manual repayment.

CWL will attempt to make contact using the information provided to us by you or a third party to discuss a new repayment arrangement and repayment options.

CWL may at its discretion lower your repayment amounts and extend your loan term to help settle your loan.

CWL may rework your repayment schedule to align with your future payday(s) or any other day that we believe you may receive a regular income, including benefits.

The full amount may become payable in full immediately. Regular interest will be applied at the usual daily rate until your account is settled in full or passed onto a collection agency.

We may, at our sole discretion, refer the debt to our collection agency. In this event, you will be liable for any reasonable collection costs incurred.

CWL may send your account to its collection agency to collect any outstanding amount. The collection agency will apply its own reasonable collection costs to your total debt and will attempt to contact you on our behalf to arrange a repayment arrangement.

CWL or our collection agency may load your default with a credit reporting agency, which may affect your future borrowing ability and/or your credit rating.

CWL may sell or assign your debt to a debt collection agency. If this occurs your debt will belong to the debt collection agency, and you will need to deal with them directly. You will be advised of any assignment.




If you are not reasonably able to keep up on your repayments to us, you may be able to apply to us for a hardship variation. Unforeseen hardship is classed as illness/injury/redundancy/relationship breakups (including the death of your partner) or anything that would reasonably cause you to be unable to pay your repayments.

If you experience unforeseen hardship, we will work with you to establish a mutually acceptable repayment plan for your loan.

If unforeseen events affect your financial circumstances and you wish to apply for a hardship variation you must notify CWL in writing explaining the reason for your application. The best way is by emailing  or filling in the CWL online hardship application form as soon as possible. If you delay, we may not have to consider your application.

When you make an application, you need to request one or both of:

Extending the term of the loan and reducing the amount of each payment.

Postponing, during a specified period, the dates on which payments are due.


If you lodge a hardship claim CWL will process this claim within 3 business days.

If the hardship claim is declined CWL will provide written reasons via email telling you why the claim has been declined.

CWL may ask for proof of any unforeseen hardship claim. This may be a redundancy letter, death certificate, or medical certificate. This needs to be supplied to us within 48 hours of the request for this information.

If you default on a hardship repayment plan CWL may pursue debt repayment by normal means including but not limited to, sending the borrower’s account to its debt collection agency to collect the debt.

For more information about reasonable “unforeseen hardships “contact your local Community Law Centre




You have not made a loan repayment to CWL for two months or more or you have missed 4 consecutive repayments.

You knew or had “reasonably foreseen” any of these events when you entered the loan agreement so were aware it would be unlikely that you could meet your repayment obligations to CWL.



The information supplied in your loan application and any accompanying documentation that you provided to us is true and correct to the best of your knowledge and we can rely on it, accordingly, including your employment history.

You have disclosed all the information that you know could or would influence us in processing and approving your application.

You were given the opportunity to seek independent advice before entering the Agreement to ensure you fully understood the terms and your obligations.



If you have any concerns or are dissatisfied with the services CWL has provided, please let us know by emailing

Our internal complaints procedure team will be more than happy to discuss, explain, and hopefully resolve any problems you may have as soon as possible.

If you are not satisfied with our response to your complaint, you can request the involvement of an External Dispute Resolution Scheme for an independent and objective review of the circumstances.

CWL is a participant in Financial Services Complaints Limited (FSCL) which is an independent dispute resolution scheme approved by the Ministry of Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008.



Full details of how to access the FSCL scheme can be obtained on their website The FSCL services are free to consumers.


Phone: 0800 347257.

Post: Financial Services Complaints Ltd, PO Box 5967 Lambton Quay Wellington



CWL is governed by New Zealand Legislation including:

The Registration and Dispute Resolution Act 2008

The Credit Contacts and Consumer Finance Ac 2003

The Privacy Act 1993

The Companies Act 1993

The Fair Trading Act

Responsible Lending Code 2015


The Unsolicited Electronic Messages Act



No delay to exercise or failure to exercise any of its rights or remedies is a waiver by CWL of those rights or remedies.

CWL may vary any credit fees payable under the loan agreement and will advise of any such variations in accordance with the CCCFA.

This agreement is the entire agreement between the parties and replaces all earlier understandings or agreements.

If a clause or part of a clause of this agreement is unenforceable for whatever reason, it shall not affect the validity or enforceability of the remainder of the agreement.

By completing the online application process and by accepting this loan agreement you consent to receiving Disclosure Documentation and Loan Documentation electronically via email for the purposes of the Credit Contracts and Consumer Finance Act 2003 and the Electronic Transfer Act 2002.